Refund policy

Return & Refund Policy – Zerobyte Store

At Zerobyte Store, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

✅ Return Eligibility

You can request a return within 2 days of receiving your order.

Items must be unused, undamaged, and in their original packaging.

Product must include all original accessories/manuals (if applicable).

Returns are only accepted for products that are defective, damaged, or incorrectly delivered.

🚫 Non-Returnable Items

Projectors and electronics once used or unsealed.

Items damaged due to misuse or mishandling.

Custom or special orders (unless faulty).

🔁 How to Request a Return

Contact our support team via Email or WhatsApp

Provide your order number, product details, and reason for return.

Our team will verify and guide you through the return process.

💸 Refunds

Once the returned item is received and inspected, we will notify you of the refund status.

Approved refunds will be processed within 5–7 business days via the original payment method or bank transfer.

Shipping charges (if any) are non-refundable unless the return is due to our error.

🚚 Return Shipping

For eligible returns, we may arrange pickup or ask you to send the product to our return address.

In some cases, return shipping costs may be covered by the customer.