Refund policy

At Zerobyte Store (SMC-Private) Limited, customer satisfaction is our top priority. If you experience an issue with your purchase, we are here to help.

Order Cancellation

Orders may be cancelled within 15 minutes of placing the order.

After this period, cancellation may not be possible because the order may have entered processing, packing, dispatch, or fulfillment.

✅ Return Eligibility

You may request a return within 3 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in good condition, except where the return is due to a defect, damage, or incorrect delivery.
  • The product should be in its original packaging.
  • The product should include all original accessories, remote controls, cables, manuals, and other included items, where applicable.
  • Returns are accepted only where the product is defective, damaged, or incorrectly delivered, subject to verification and inspection.

🚫 Non-Returnable Items

The following are generally non-returnable:

  • Projectors and electronics that have been used beyond reasonable testing.
  • Products returned without their original packaging or included accessories, except where required to resolve a verified defect, damage, or incorrect delivery.
  • Items damaged due to misuse, negligence, accident, or improper handling by the customer.
  • Custom or special-order products, unless the product is defective or incorrectly supplied.

🔁 How to Request a Return

To request a return:

  1. Contact our support team via email or WhatsApp.
  2. Provide your order number, product details, and reason for the return.
  3. Where appropriate, provide photographs or videos showing the defect, damage, or incorrect product.
  4. Our team will review the request and provide return instructions if the return is approved.

A return is subject to verification and inspection.

💸 Refunds

Once the returned product is received and inspected, we will notify you of the refund status.

Approved refunds will generally be processed within 5–7 business days through the original payment method or, where applicable, by bank transfer.

Shipping charges are non-refundable unless the return is due to our error, such as delivery of a defective, damaged, or incorrect product.

🚚 Return Shipping

For returns resulting from a defective, damaged, or incorrectly delivered product, Zerobyte Store will cover the return shipping cost or arrange a return pickup where applicable.

For any return that is approved under an applicable exception, return shipping arrangements will be communicated by our support team.

❌ Change-of-Mind Returns

Returns are not accepted for change of mind, personal preference, or simply because the customer no longer wants the product, where the product is otherwise correctly supplied and functioning as described.

📞 Contact Us

For return or refund assistance, please contact:

Zerobyte Store (SMC-Private) Limited
Email: info@zerobyte.store
WhatsApp: +92 323 7374777
Website: www.zerobyte.store

Physical Address:
Room No. 1, First Floor, Asmat Plaza
Mohallah Ramzani, Circular Road
Haripur 22600
Khyber Pakhtunkhwa, Pakistan