Last updated: August 31, 2026

This Privacy Policy describes how ZEROBYTE STORE (SMC-PRIVATE) LIMITED, operating under the trading name Zerobyte Store ("we", "us", or "our"), collects, uses, and protects your personal information when you visit or make a purchase from www.zerobyte.store.

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, legal requirements, regulatory requirements, or other operational reasons.

When we make changes, we will post the revised Privacy Policy on the Site and update the "Last updated" date. We may also take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to:

• Communicate with you
• Provide, maintain, and improve our Services
• Process and fulfill your orders
• Arrange shipping and delivery
• Provide customer support
• Process returns and refunds
• Comply with applicable legal obligations
• Enforce our applicable terms and policies
• Detect and prevent fraud or unauthorized activity
• Protect and defend our Services, our rights, and the rights of our users and others

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and other information used for account security purposes.
• Customer support information including information you choose to provide when communicating with us, such as messages, questions, complaints, or other support requests.

Some features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features or services.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data").

To do this, we may use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and account, including:

• Device information
• Browser information
• Network connection information
• IP address
• Information regarding your interaction with our Site
• Other technical information collected through cookies and similar technologies

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Payment processors that collect payment information, such as bank account, credit or debit card information, billing address, and payment-related information, for the purpose of processing payments and fulfilling orders.
• Third-party services and technologies that may collect information when you visit our Site, open or click on emails we send, or interact with our Services or advertisements. These technologies may include pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

Please also see the section below titled "Third Party Websites and Links."

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use your personal information to provide our Services and fulfill our obligations to you, including to:

• Process payments
• Fulfill and manage orders
• Send order confirmations and other transaction-related notifications
• Arrange shipping and delivery
• Facilitate returns, refunds, and exchanges
• Create and manage customer accounts
• Provide customer support
• Provide other features and functionality related to your orders and account

Marketing and Advertising

Where permitted by applicable law, we may use your personal information for marketing and promotional purposes, including sending marketing or promotional communications by email, text message, or other available communication methods.

We may also use information to help provide more relevant advertisements for our products and services.

You may opt out of promotional communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

Security and Fraud Prevention

We may use your personal information to detect, investigate, prevent, or take action regarding possible fraudulent, illegal, unauthorized, or malicious activity.

If you create an account with us, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access information with anyone else.

If you believe your account has been compromised, please contact us immediately.

Communicating with You and Improving Our Services

We may use your personal information to provide customer support, respond to inquiries, communicate with you regarding your orders, and improve our Services.

We may also use information to understand how customers interact with our Site and to improve our products, services, website functionality, and customer experience.

Cookies

Like many websites, we use cookies on our Site.

Cookies and similar technologies may be used to:

• Remember your actions and preferences
• Operate and improve our Site
• Maintain certain website functionality
• Analyze website usage
• Understand customer interactions with our Services
• Improve our products and services
• Support advertising and marketing activities

Our store is powered by Shopify. For more information about cookies used by Shopify, please refer to Shopify's cookie policy.

Most web browsers automatically accept cookies by default. You can choose to set your browser to remove or reject cookies through your browser settings.

Please note that removing or blocking cookies may negatively affect your experience and may cause certain features of the Site to function incorrectly or become unavailable.

Blocking cookies may also not completely prevent information from being shared with certain third parties, such as advertising or analytics partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for purposes including order fulfillment, providing Services, legitimate business purposes, or as otherwise permitted or required by applicable law.

These circumstances may include:

• Service providers and vendors who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners who assist us in providing services or advertising our products.
• Third parties when you direct or authorize us to disclose certain information, such as when information is required to ship your order or when you use social media widgets or login integrations.
• Affiliates or companies within our corporate group, where applicable.
• Legal and regulatory purposes, including when required to comply with applicable laws, regulations, legal processes, subpoenas, court orders, or other lawful requests.
• Business transactions, such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.
• To enforce our applicable terms and policies and to protect or defend our Services, rights, property, customers, users, or others.

Categories of Personal Information

The categories of personal information we may collect or disclose may include:

• Identifiers, such as basic contact details and certain order and account information.
• Commercial information, such as order information, shopping information, and customer support information.
• Internet or other similar network activity, such as Usage Data.
• Geolocation information, such as approximate location determined from an IP address or other technical information.

We may disclose these categories of information to service providers, vendors, payment processors, shipping and fulfillment partners, customer support providers, analytics providers, business partners, marketing partners, and affiliates where applicable.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, you should review that website's privacy policy, security policy, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information or practices of third-party websites.

Information you provide on public or semi-public platforms, including information shared through third-party social networking platforms, may be visible to other users of those platforms and may be used by the third party according to its own policies.

The inclusion of third-party links on our Site does not necessarily constitute an endorsement of the content, services, or owners of those websites.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact details provided below so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information.

However, no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be completely secure while in transit. We recommend that you avoid using insecure channels to communicate sensitive or confidential information.

We retain personal information for as long as reasonably necessary to:

• Provide our Services
• Fulfill orders and transactions
• Maintain customer accounts
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce our agreements and policies
• Protect our legitimate business interests

The length of time we retain information depends on the nature of the information and the purpose for which it was collected.

Your Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Right to Access / Know: You may request access to personal information we hold about you, including information about how we use and share it.
• Right to Delete: You may request that we delete personal information we maintain about you, subject to applicable legal requirements and exceptions.
• Right to Correct: You may request correction of inaccurate or incomplete personal information.
• Right to Data Portability: In certain circumstances, you may request a copy of your personal information and ask us to transfer it to another party.
• Restriction of Processing: Where applicable, you may request that we restrict or stop certain processing of your personal information.
• Withdrawal of Consent: Where we rely on your consent to process personal information, you may withdraw that consent.
• Appeal: Where applicable, you may have the right to appeal our decision regarding a privacy request.
• Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe option provided in our marketing communications.

Please note that these rights may be subject to limitations, conditions, and exceptions under applicable law.

You may exercise applicable rights by contacting us using the contact information provided below.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details below.

We will review your concern and make reasonable efforts to address it.

Depending on where you live, you may also have the right to contact the appropriate data protection or regulatory authority.

International Users

Your personal information may be transferred, stored, or processed outside the country where you live.

This may occur because we work with third-party service providers, payment processors, technology providers, shipping partners, and other business partners that may operate in different countries.

Where required by applicable law, we will use appropriate safeguards for the transfer and processing of personal information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise any applicable privacy rights, please contact us:

Zerobyte Store (SMC-Private) Limited
Website: www.zerobyte.store
Email: info@zerobyte.store
Phone: +923237374777

Physical Address:
Room No. 1, First Floor, Asmat Plaza
Mohallah Ramzani, Circular Road
Haripur 22600
Khyber Pakhtunkhwa, Pakistan

We will make reasonable efforts to respond to your inquiry or privacy request in accordance with applicable law.